How to make a compliment, suggestion or register a complaint
Why would I make a compliment or suggestion?
You would make a suggestion if you have had an experience that you think may be improved upon to ensure others have an excellent experience.
You would make a compliment when you have had an experience that you think was excellent and would like to share with the Trust and others who may go through the same experience.
How do I do this?
Please send any suggestions or compliments to the service you wish to comment on or alternatively to PALS.
What happens to my suggestion or compliment?
Your suggestion or compliment will be used by the Trust as feedback to help us to constantly review and update, where necessary, how we deliver our services.
How to complain
The Trust sets itself very high standards. However, we recognise that on occasion our services may fall short of people’s expectations and sometimes they will want to make a complaint.
The Help us to Help You leaflet gives details of how to make a complaint and the Trust's standards for providing a response.
Should you wish to make a complaint about a service provided by the Trust, support is available from:
Independent Complaints Advocacy Service (ICAS)
26 St Thomas Place
Tel: 0300 456 2370
Facsimile: 0300 456 2365
Minicom: 0300 456 2364
The Trust’s Patients’ Advice and Liaison Service (PALS) can assist with information regarding the Trust’s Complaints procedure. Where possible they will assist to help to address any concerns you raise.