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Organisation Organisation detail Telephone number email Area

Parentline Plus


 A leading national charity providing help and support to anyone caring for children – parents, grandparents, step-parents, relatives – for families living together as well as apart.

24hr helpline:

0808 800 2222


0800 783 6783 

General enquiries:

0207 284 55 00


or go their website for live chat function




Young minds logo

YoungMinds is the UK's leading charity comitted to improving the mental health of children and young people and empowering their parents and carers. 

Parents' helpline:

0808 802 5544

General enquiries:

020 7336 8445

Online form via website


Childline logo ChildLine is a counselling service for children and young people. 
If you are an adult and are worried about a child, please contact the helpline.

Childline: 0800 1111

Please visit the link below for online chat, email and message boards.




PAPYRUS - Prevention of young suicide





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Provides advice and information to parents, carers, teachers, professionals and friends of young people who are at risk of suicide or worried about someone who is feeling suicidal.


0800 068 41 41

10am-5pm and 7pm-10pm Mon-Fri

2pm - 5pm weekends

admin@papyrus-uk.org National
Health and Wellbeing

NHS Direct



The service aims to provide clinical advice to support self-care and appropriate self-referral to NHS services, as well as access to more general advice and information.

Direct line:

0845 46 47

Head Office:

020 7599 4200


Online form via website National

Department of Health



The Department of Health (DH)exists to improve the health and wellbeing of people in England.


020 7210 4850

Text phone:

020 7210 5025

8:30am-5pm Mon-Fri

dhmail@dh.gsi.gov.uk National

PALS - Patients' Advice and Liasion Service www.pals.nhs.uk  PALS Logo

The role of PALS is to provide information and on the spot help for patients, their families and carers and to help bring about change and improvement in our services.

01603 289 036

9am-5pm Mon-Fri

PALS at the Trust


Local website:


National service with local bases

NHS East of England

(Strategic Health Authority)

www.eoe.nhs.uk East of England logo

Our regional headquarters of the NHS, providing strategic leadership to all NHS organisations across the six counties. 


01223 597 500

9am-5pm Mon-Fri

Online form via website Regional, East Anglia

National Institute for Health and Clinical Excellence.


nhs nice logo


NICE is an independent organisation responsible for providing national guidance on promoting good health and preventing and treating ill health.

0845 003 7780

nice@nice.org.uk National



HERON logo

A comprehensive and searchable source of self-help support groups, statutory and voluntray agencies, and healthcare services covering the whole of Norfolk. n/a rosemary.topping@norfolk.nhs.uk Norfolk

Food Standards Agency


Food Standards Agency

The Food Standard Agency is an independent Government department set up by an Act of Parliament in 2000 to protect the public's health and consumer interests in relation to food. 020 7276 8829 helpline@foodstandards.gsi.gov.uk England

5 A Day NHS


5 a day logo

This is a website promoting healthy living and offering advice on how to get your five portions of fruit and vegetables a day to achieve a balanced diet. 0207 210 4850 fiveaday@dh.gsi.gov.uk National

British Nutrition Foundation


British Nutrition Foundation Logo


Promoting the wellbeing of society throught the imparital interpretation and effective dissemination of scientifically based knowledge and advice on the relationship between diet, physical activity and health. 020 7404 6504 postbox@nutrition.org.uk National

British Heart Foundation


British Heart Foundation Logo

Our vision is of a world in which people do not die prematurely of heart disease. We'll achieve this through pioneering research, vital prevention activity and ensuring quality care and support for everyone living with heart disease.


0300 3303311




Sustain logo

The alliance for better food and farming advocates food and agriculture policies and practices that enhance the health and welfare of people and animals, improve the working and living environment, enrich society and culture and promote equity. 020 78371228 sustain@sustainweb.org National

Change 4 Life




Change for Life is a campaign to help children and families eat well, exercise and lead longer, happier lives. Visit the website or call to get a free information pack full of advice and ideas to encourage healthy lifestyles.

0300 123 4567

9am-8pm Mon-Fri

Online form via website

Please visit the website to join and register


Women's Aid and Refuge



Run in partnership between Women's Aid and Refuge. They offer support, help and information to women who are experiencing, or who have experienced, domestic violence.


0808 2000 247

General enquiries: 01179 444411

info@womensaid.org.uk National



BBC Health logo

A website within the BBC which provides information on health and wellbeing, including news, facts and advice. n/a Online form via website National

Norfolk Arts and Health Partnership


 Norfolk Arts and Health Partnership Logo

The focus of this partnership is to develop and profile arts-based alternatives to traditional medical models for the treatment of low level mental ill health and stress-related illness in people of all ages.

01603 222 941 mary.muir@norfolk.gov.uk Norfolk
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Older People

NHS Choices

NHS Choices Logo

Please click on the icon (to the left) to visit the NHS choices website where you will find information and useful links on dementia. n/a n/a National

Age Concern


Age Concern Logo

Age Concern aims to promote the well-being of all older people and to help make later life a fulfilling and enjoyable experience Free helpline:
0800 00 99 66
Online form via website National

Help the Aged


Help the Aged logo


Help the Aged is an international charity fighting to free older people from poverty, isolation and neglect.


020 7278 1114

info@helptheaged.org.uk National

Alzheimer's Society


Alzheimers Society Logo

The Alzheimer's Society works to improve the quality of life of people affected by dementia. Many of their 25,000 members have personal experience of dementia as carers, health professionals or people with dementia themselves, and their experiences help to inform our work.


01284 753886 (local)


0845 300 0336

8:30am-6:30pm Mon-Fri

Local office:


General enquiries: enquiries@alzheimers.org.uk

National and local

Alzheimer's Research Trust


Alzheimers Research Trust

The Alzheimer's Research Trust is the UK's leading research charity for dementia. We are dedicated to funding scientific studies to find ways to treat, cure or prevent Alzheimer's disease, vascular dementia, Lewy Body disease and fronto-temporal dementia.
01223 843899 enquiries@alzheimers-research.org.uk National

The Guardian - Lifestyles


The Guardian Logo

Bringing together the best research about dementia and weighing up the evidence about how to treat it. Use their information to talk to your doctor and decide which treatments are best for you or someone you're caring for. n/a n/a National
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Eating Disorders



BEAT eating disorders

Adult helpline for UK residents who wish to talk about eating disorders and obtain information about help available in their locality for themselves, their friends, or their relatives.

08456 341414

10.30am-8.30pm Mon-Fri

1pm-4pm Sat

help@b-eat.co.uk National

Norfolk Eating Disorders Association


Norfolk Eating Disorders Association Logo

Providing a safe and comfortable environment for anyone over 16 years old in Norfolk suffering from anorexia, bulimia, compulsive or binge eating disorder or related issues. Our confidential services are free or low-cost and are available to all sufferers, their families and professionals involved in their care.

01603 767062

 Online form via website

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Substance Misuse

Alcoholics Anonymous (AA)


 Alcoholics Anonymous Logo

A free service offering help and support to anyone trying to overcome their drink problems. 0845 769 7555 Online form via website National



Talk to frank logo

A service which provides free, confidential information and advice about drugs and information on local services.


0800 77 66 00


Text line:



Online form via website

Accessible via Bebo and Facebook



The Methadone Alliance


Methadone Alliance logo

The Alliance provides advocacy, training and helpline services to those currently in drug or alcohol treatment, those who have accessed treatment in the past and those who may access treatment in the future.


0845 122 8608

10am-5pm Mon-Fri

info@m-alliance.org.uk National

Narcotics Anonymous


Narcotics Anonymous Logo

It is a fellowship of men and women for whom drugs had become a major problem. Open to anyone with a drug problem seeking help,  irrespective of age, sex, religion, race, creed or class.

0845 373 3366

10am-6pm Mon- Fri
10am-12pm Sat-Sun

NAHelpline@ukna.org National with local bases



Adfam logo

Adfam is the leading national organisation working with and for families affected by drugs and alcohol. 020 7553 7640 admin@adfam.org.uk National




NORCAS is the largest independent provider of services for people with drug, alcohol and gambling problems in East Anglia. We work to reduce addiction and the harm it causes to individuals, families and communities, enabling people to recover their lives positively. 01603 767 093 Online form via website 'contact us' link East Anglia



Norfolk Drug and Action Team Logo

The Norfolk Drug and Alcohol Action Team (DAAT) is one of 149 across the country. Drug Action Teams are strategic bodies set up under the UK Government's Strategy for England 'Tackling Drugs Together'.

01603 677577

9am-5pm Mon-Fri

Online form via website Norfolk

The Matthew Project


Matthew Project Logo

The Matthew Project is a value driven charity based in Norfolk working in innovative ways with adults, young people and communites affected by drugs and alcohol. They provide dynamic drug education to young people helping them to understand the risks of drugs and alcohol.

General enquiries: 01603 626 123

24hr helpline:

01603 764 754


or general enquiries: enquiry@matthewproject.org


Families Anonymous


Families Anonymous Logo

Help for families and friends concerned about those using drugs and related behavioural problems.

0845 1200 660

1pm-4pm and 6pm-10pm weekdays 

2pm-10pm weekends

office@famanon.org.uk National



Cignificant Logo

Cignificant, the Norfolk Stop Smoking Service is committed to delivering an effective, inclusive and accessible treatment based service to the whole of NHS Norfolk. Our aim is to support and empower every smoker who wishes to stop, to do so and to become a non-smoker for life.

0800 0854 113


Online form via website  Norfolk
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Equality and Diversity

Norfolk Mental Health Advocacy


Mental Health Advisory Logo

Norfolk Mental Health Advocacy Service supports users of mental health services to make sure that their views and concerns are heard by others. 01508 491 229 advocacy@ncodp.org.uk Norfolk

London Lesbian & Gay Switchboard


London Lesbian and Gay Switchboard Logo

Advice, information and support to lesbians, gay men and bisexual people.


020 7837 7324

10am-11pm 365 days a year 

General office:

020 7837 6768

admin@llgs.org.uk National

Norwich and Norfolk Racial Equality Council




The NNREC is an independent charity in Norfolk. They work in partnership with communities, local, regional and national statutory and voluntary bodies to address issues of inequality and discrimination.

01603 611644

9am-5pm Mon-Fri

admin@nnrec.org.uk Norfolk
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Mental Health Organisations & Charities



Samaritans Logo

Provides confidential and non-judgemental support, for people who are experiencing of distress or despair, including those which could lead to suicide.

24hr helpline:

08457 90 90 90

or locally:

01603 611 311

jo@samaritans.org National and based locally in Norwich



Sane logo

Out-of-hours telephone helpline and discussion forum offering practical information, crisi care and emotional support to anybody affected by mental health problems.  


0845 767 8000

6pm-11pm 7 days a week


or discussion board at:





Florid Logo

Florid is a website run by mental health service users for people who have experienced mental health difficulties. It’s a website which aims to bring together information relating to mental health in a way that is user-friendly and simple. 020 7655 4160 webcoordinator@florid.org.uk National



Mind logo

Mind helps people take control of their mental health by providing high quality information and advice and campaigning to promote and protect good mental health for everyone.


0845 766 0763

General Enquiries:

020 8519 2122

9am-5pm Mon-Fri

contact@mind.org.uk National with local bases (see below)

MIND - Norwich & Central Norfolk


 MIND logo

Norwich and Central Norfolk Mind  is dedicated to supporting people with mental ill-health. Providing advice, information and support. Promoting mental wellbeing and delivering an excellent service.

01603 432457

9am-4pm Mon-Fri

headoffice@norwichmind.org.uk Norwich & Central Norfolk

MIND - Great Yarmouth


Mind logo

A forward thinking community based organisation which encourages and supports mental wellbeing.

Through education we will challenge stigma and discrimination in everything we do, encouraging equal opportunities, positive thinking and embracing cultural diversity.

01493 842129 

9am-4pm Mon-Fri

reception@gywmind.org.uk Great Yarmouth & Waveney



Rethink logo

Rethink, the leading national mental health membership charity, works to help everyone affected by severe mental illness recover a better quality of life.

National advice:

0207 840 3188 

10am-2pm Mon-Fri

General Enquiries

0845 456 0455

9am-5:30pm Mon-Fri


or general enquiries:


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Getting Back to Work

Living Life to The Full



The course has been written by a psychiatrist who has many years of experience using a Cognitive Behaviour Therapy (CBT) approach and also in helping people use these skills in everday life. During the development phase of the course, each module has been used by a wide range of health care practitioners and members of the public. n/a  enquiries@livinglifetothefull.com National

Mental Health Nurse



Mental Health Nurse is an independent website providing information, guidance and resources for mental health nurses. n/a steve@mentalhealthnurse.co.uk

Meridian East


Meridian East

Meridian East supports people who want to work but face disadvantage when it comes to entering the employment market.  We help people to overcome barriers and to realise their potential in work and training. 0300 111 1450 enquiries@meridian-east.org Norwich, Great Yarmouth, Kings Lynn and Holt
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The Royal College of Psychiatrists


Royal College of Psychiatrists Logo

The Royal College of Psychiatrists is committed to improving the understanding of psychiatry and mental health. We are at the forefront in setting and achieving the highest standards through education, training and research. We lead the way in developing excellence and promoting best practice in mental health services. 020 7235 2351
Online form via website on the contact page National

The Chartered Society of Physiotherapists


Physiotherpay Logo


A member-led organisation governed by an elected council. We provide a wide range of member services and campaign on behalf of Physiotherapists and the Physiotherapy profession. 020 7306 6666 Online form via website on 'contact us' page National

Mental Health Research Network


Mental Health Research Network Logo

The Mental Health Research Network (MHRN) supports and delivers high quality clinical and social care research and provides the NHS infrastructure to support commercial and non-commercial large scale research in mental health, including clinical trials.

020 7848 0699 mhrn@iop.kcl.ac.uk National

Health Enterprise East


 Health Enterprise East

Health Enterprise East is the NHS innovation hub for the East of England. We are committed to improving healthcare through supporting the development of innovative new products and services which meet the needs of the NHS. 01480 364 925 enquiries@innovationseast.org.uk East of England
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Julian Housing


 Julian Housing Logo

Julian housing works throughout Norfolk in partnership with Supporting People, Adult Social Services, NHS & all major housing providers, to assist people with mental health problems lead an independent life in their community. 01603 767 718
info@julianhousing.org Norfolk
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Local Services

Norfolk County Council


Norfolk County Council

Norfolk County Council provides and oversees a wide range of services in your area. Please visit the website for further details. General enquiries: 0344 800 8020
information@norfolk.gov.uk Norfolk

Suffolk County Council


Suffolk County Council logo

Suffolk County Council provides and oversees a wide range of services in your area. Please visit the website for further details.

General Enquiries:

0845 606 6067

mailto:customerservice@csduk.com Suffolk

Direct Gov


Direct gov logo 

Directgov is the UK government's digital service for people in England and Wales. It delivers information and practical advice about public services, bringing them all together in one place. You can access Directgov on the web, on your mobile or on your television. n/a

Online form via website


Norfolk Constabulary - Police


Norfolk Constabulary Logo


 We will enhance the quality of life for everyone in Norfolk by striving to continually improving people's confidence in us. Increasing the satisfaction of our customers, achieving the outcomes that matter most to them and reducing crime, anti-social behaviour and the fear of crime. Please visit the website for more details.

Telephone: 0845 456 4567


Emergency: 999

enquiries@norfolk.pnn.police.uk Norfolk
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Other Services/Groups

Voluntary Norfolk


 Voluntary Norfolk

Voluntary Norfolk is the largest voluntary sector organisation in Norfolk. We support the work of voluntary and community organisations through a range of free and paid-for services and by providing a voice for the voluntary and community sector within key partnerships in the county.

01603 614474

8.30am-5pm Mon-Thu

8.30am-4.30pm Fri

admin@voluntarynorfolk.org.uk Norfolk



INTRAN exists to provide services to meet the communication needs of all people who do not speak English and those that are deaf or hard of hearing. 01603 495 131 or 01603 495 132 intran@norfolk.gov.uk East Anglia

Sing your heart out!


Sing your heart out logo

Sing Your Heart Out is a series of singing workshops designed to get people together to enjoy themselves, and to gain the known benefits to mental health from singing.

n/a Online form via website Norfolk




Counsellors in Norfolk


Counselling Directory only lists qualified/registered counsellors and psychotherapists. Every member must send us copies of their qualifications and insurance cover or must be registered with a recognised professional body http://www.counselling-directory.org.uk/contact.php
Personality disorders







Baker, D. Hunter, E. Lawrence, E. and David, A. (2010) Overcoming Depersonalization of Unreality. Robinson Publishing

Beck, A. T. Freeman, A. David, D. D. and Associates Cognitive Therapy of Personality Disorders. The Guildford Press

Claiborn, J. and Pedrick, C. (2001) The Habit Change Workbook. New Harbinger Publications Inc.

Davidson, K. (2008) Cognitive Therapy for Personality Disorders. Routledge Taylor and Francis Group

Department of Health. (2000). Improving access to psychological therapies: Specifications for the commissioning-led pathfinder programme. London. DH.

Department of Health. (2003). Personality Disorder: No longer a diagnosis of exclusion: Policy implementation guidance for the development of services for people with personality disorder. London. DH.

Fennell, M. (2009) Overcoming Low Self-Esteem. Robinson Publishing

Freeman, C. (2002) Overcoming Anorexia Nervosa. Robinson Publishing

Gilbert, P. (2009) The Compassionate Mind. Constable Robinson

Gilbert, P. (2000) Overcoming Depression. Robinson Publishing

Harris, R. (2008) The Happiness Trap. Robinson Publishing

Hayes, S. C. with Smith, S. (2005) Get Out of Your Mind and Into Your Life. New Harbinger Publications Inc.

Herbert, C. and Wetmore, A. (199) Overcoming Traumatic Stress. Robinson Publishing

Institute of Mental Health 2009.  Working Effectively with Personality disorder: The New KUF Framework.

Livesley, W.J. (2003). Practical management of personality disorder. New York. Guilford Press.

McKay, M. Wood, J. C. and Brantley, J. (2007) The Dialectical Behaviour Therapy Skills Workbook. New Harbinger Publications Inc.

National Institute for Mental Health in England (NIMHE) (2003b). Breaking the Cycle of Rejection.  The Personality Disorder Framework.

National Institute for Mental Health in England (NIMHE) (2003a).  No Longer a Diagnosis of Exclusion.  The Policy Implementation Guide.

NICE No. 77 (2009a) Antisocial personality disorder. London

NICE No. 78 (2009b) Borderline personality disorder. London

Padesky, C. A. (2006). Constructing a new self. A cognitive therapy approach to personality disorders. Huntingdon Beach. USA. Centre for Cognitive Therapy.

Shepherd, G. Boardman J, Slade M (2008) Making recovery a reality. Sainsbury Centre for Mental Health

Shepherd, G. Boardman J, Burns M (2009) Implementing recovery and methodology for organisational change. Sainsbury Centre for Mental

Spradlin S. E. (2003) Don’t Let Your Emotions Ruin Your Life. New Harbinger Publications Inc.

Williams M. B. and Poijula S. (2002) The PTSD Workbook. New Harbinger Publications Inc.

Williams C. (2006) Overcoming Depression and Low Mood. Oxford University Press Inc. New York

Young, J.E. and Klosco, J.S. Reinventing Your Life (1993). Plume Printing USA

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