Who is a service user?
A service user is anyone who is experiencing difficulties with their mental health and is receiving services.
The experience of mental health difficulties can range from feelings of depression to disordered thinking and agitation. The Trust offers a range of services to meet the needs of people experiencing difficulties with their mental health. Services help individuals to manage their mental health problems and assist in maintaining quality of life.
Services are provided by the Trust for young people, working age adults and older people and include: rehabilitation, home treatment, community mental health services, assertive outreach, early intervention, in-patient services, day services, crisis resolution, mental health well-being services, including Trust Alcohol and Drugs Service (TADS), which provides treatment and support for people who suffer from substance misuse.
What will you find here?
In this section of the website you will find information that will advise you about your diagnosis, treatment and recovery.
There will be details of other websites that you might find helpful and recovery stories given by service users.
There are many different types of mental health related illnesses that can vary from stress and worry, to more serious conditions that can affect the way we live. A mental health problem only becomes serious if it begins to interfere with your ability to cope or function in your everyday life. It's important to recognise when this happens so that you can look for some support. Most people successfully manage their mental health problems and, with the right support, go on to lead very active and fulfilling lives.
We aim to treat everybody equally regardless of age, background, ethnicity, gender or sexuality – you can read more about this in our equality and diversity pages.
What are the National Institute for Health and Clinical Excellence (NICE) Guidance booklets?
The National Institute for Health and Clinical Excellence, often shortened to NICE, has produced many booklets on mental health and behavioural conditions. These booklets are designed to help people who may be experiencing these conditions to understand their care and treatment in the NHS in England and Wales. Though the guidance is written for the person with these conditions, they may also be useful for their families or carers or for anyone with an interest.
The leaflets do not describe the particular condition or the tests or treatments for it in detail. A member of your healthcare team should discuss these with you. There are examples of questions you could ask throughout the booklets to help you with this. Below is an example of the booklets. You can download the guidance by clicking the links below.
Aidan Thomas - Chief Executive. Maggie Wheeler - Chair.
Norfolk and Suffolk NHS Foundation Trust (NSFT)