| Organisation |
Organisation detail |
Telephone number |
email |
Area |
| CAMHS |
|
|
|
|
|
Parentline Plus
www.parentlineplus.org.uk
|
A leading national charity providing help and support to anyone caring for children – parents, grandparents, step-parents, relatives – for families living together as well as apart. |
24hr helpline:
0808 800 2222
Textphone:
0800 783 6783
General enquiries:
0207 284 55 00 |
parentsupport@parentline.orh.uk
or go their website for live chat function |
National |
|
YoungMinds
www.youngminds.org.uk
|
YoungMinds is the UK's leading charity comitted to improving the mental health of children and young people and empowering their parents and carers. |
Parents' helpline:
0808 802 5544
General enquiries:
020 7336 8445 |
Online form via website
|
National |
 |
ChildLine is a counselling service for children and young people.
If you are an adult and are worried about a child, please contact the helpline. |
Childline: 0800 1111 |
Please visit the link below for online chat, email and message boards.
www.childline.org.uk/talk/Pages
|
National |
|
PAPYRUS - Prevention of young suicide
www.papyrus-uk.org
Back to top |
Provides advice and information to parents, carers, teachers, professionals and friends of young people who are at risk of suicide or worried about someone who is feeling suicidal. |
Helpline:
0800 068 41 41
10am-5pm and 7pm-10pm Mon-Fri
2pm - 5pm weekends |
admin@papyrus-uk.org |
National |
| Health and Wellbeing |
|
|
|
|
|
NHS Direct
www.nhsdirect.nhs.uk
|
The service aims to provide clinical advice to support self-care and appropriate self-referral to NHS services, as well as access to more general advice and information. |
Direct line:
0845 46 47
Head Office:
020 7599 4200
|
Online form via website |
National |
|
Department of Health
www.dh.gov.uk
|
The Department of Health (DH)exists to improve the health and wellbeing of people in England. |
Telephone:
020 7210 4850
Text phone:
020 7210 5025
8:30am-5pm Mon-Fri |
dhmail@dh.gsi.gov.uk |
National |
|
PALS - Patients' Advice and Liasion Service www.pals.nhs.uk  |
The role of PALS is to provide information and on the spot help for patients, their families and carers and to help bring about change and improvement in our services. |
01603 289 036
9am-5pm Mon-Fri |
PALS at the Trust
PALS@nnuh.nhs.uk
Local website:
http://www.nnuh.nhs.uk/dept.asp?id=83 |
National service with local bases |
|
NHS East of England
(Strategic Health Authority)
www.eoe.nhs.uk  |
Our regional headquarters of the NHS, providing strategic leadership to all NHS organisations across the six counties. |
Telephone:
01223 597 500
9am-5pm Mon-Fri |
Online form via website |
Regional, East Anglia |
|
National Institute for Health and Clinical Excellence.
www.nice.org.uk
|
NICE is an independent organisation responsible for providing national guidance on promoting good health and preventing and treating ill health. |
0845 003 7780 |
nice@nice.org.uk |
National |
|
HERON
www.heron.nhs.uk
|
A comprehensive and searchable source of self-help support groups, statutory and voluntray agencies, and healthcare services covering the whole of Norfolk. |
n/a |
rosemary.topping@norfolk.nhs.uk |
Norfolk |
|
Food Standards Agency
www.food.gov.uk
|
The Food Standard Agency is an independent Government department set up by an Act of Parliament in 2000 to protect the public's health and consumer interests in relation to food. |
020 7276 8829 |
helpline@foodstandards.gsi.gov.uk |
England |
|
5 A Day NHS
www.5aday.nhs.uk
|
This is a website promoting healthy living and offering advice on how to get your five portions of fruit and vegetables a day to achieve a balanced diet. |
0207 210 4850 |
fiveaday@dh.gsi.gov.uk |
National |
|
British Nutrition Foundation
www.britishnutrition.org.uk
|
Promoting the wellbeing of society throught the imparital interpretation and effective dissemination of scientifically based knowledge and advice on the relationship between diet, physical activity and health. |
020 7404 6504 |
postbox@nutrition.org.uk |
National |
|
British Heart Foundation
www.bhf.org.uk
|
Our vision is of a world in which people do not die prematurely of heart disease. We'll achieve this through pioneering research, vital prevention activity and ensuring quality care and support for everyone living with heart disease. |
Helpline:
0300 3303311 |
|
National |
|
Sustain
www.sustainweb.org
|
The alliance for better food and farming advocates food and agriculture policies and practices that enhance the health and welfare of people and animals, improve the working and living environment, enrich society and culture and promote equity. |
020 78371228 |
sustain@sustainweb.org |
National |
|
Change 4 Life
www.nhs.uk/change4life
|
Change for Life is a campaign to help children and families eat well, exercise and lead longer, happier lives. Visit the website or call to get a free information pack full of advice and ideas to encourage healthy lifestyles. |
0300 123 4567
9am-8pm Mon-Fri |
Online form via website
Please visit the website to join and register |
National |
|
Women's Aid and Refuge
www.womensaid.org.uk
|
Run in partnership between Women's Aid and Refuge. They offer support, help and information to women who are experiencing, or who have experienced, domestic violence. |
Helpline:
0808 2000 247
General enquiries: 01179 444411 |
info@womensaid.org.uk |
National |
|
BBC
www.bbc.co.uk/health
|
A website within the BBC which provides information on health and wellbeing, including news, facts and advice. |
n/a |
Online form via website |
National |
|
Norfolk Arts and Health Partnership
www.artsandhealthnorfolk.org.uk
 |
The focus of this partnership is to develop and profile arts-based alternatives to traditional medical models for the treatment of low level mental ill health and stress-related illness in people of all ages. |
01603 222 941 |
mary.muir@norfolk.gov.uk |
Norfolk |
| Back to top |
|
|
|
|
| Older People |
|
|
|
|
|
NHS Choices
|
Please click on the icon (to the left) to visit the NHS choices website where you will find information and useful links on dementia. |
n/a |
n/a |
National |
|
Age Concern
www.ageconcern.org.uk
|
Age Concern aims to promote the well-being of all older people and to help make later life a fulfilling and enjoyable experience |
Free helpline:
0800 00 99 66 |
Online form via website |
National |
|
Help the Aged
www.helptheaged.org.uk
|
Help the Aged is an international charity fighting to free older people from poverty, isolation and neglect. |
Telephone:
020 7278 1114
|
info@helptheaged.org.uk |
National |
|
Alzheimer's Society
www.alzheimers.org.uk
|
The Alzheimer's Society works to improve the quality of life of people affected by dementia. Many of their 25,000 members have personal experience of dementia as carers, health professionals or people with dementia themselves, and their experiences help to inform our work. |
Telephone:
01284 753886 (local)
Helpline:
0845 300 0336
8:30am-6:30pm Mon-Fri |
Local office:
eca@alzheimers.org.uk
General enquiries: enquiries@alzheimers.org.uk |
National and local |
|
Alzheimer's Research Trust
www.alzheimers-research.org.uk
|
The Alzheimer's Research Trust is the UK's leading research charity for dementia. We are dedicated to funding scientific studies to find ways to treat, cure or prevent Alzheimer's disease, vascular dementia, Lewy Body disease and fronto-temporal dementia.
|
01223 843899 |
enquiries@alzheimers-research.org.uk |
National |
|
The Guardian - Lifestyles
www.guardian.co.uk
|
Bringing together the best research about dementia and weighing up the evidence about how to treat it. Use their information to talk to your doctor and decide which treatments are best for you or someone you're caring for. |
n/a |
n/a |
National |
| Back to top |
|
|
|
|
| Eating Disorders |
|
|
|
|
|
beat
www.b-eat.co.uk
|
Adult helpline for UK residents who wish to talk about eating disorders and obtain information about help available in their locality for themselves, their friends, or their relatives. |
08456 341414
10.30am-8.30pm Mon-Fri
1pm-4pm Sat |
help@b-eat.co.uk |
National |
|
Norfolk Eating Disorders Association
www.norfolkeda.org.uk
|
Providing a safe and comfortable environment for anyone over 16 years old in Norfolk suffering from anorexia, bulimia, compulsive or binge eating disorder or related issues. Our confidential services are free or low-cost and are available to all sufferers, their families and professionals involved in their care. |
01603 767062 |
Online form via website |
National |
| Back to top |
|
|
|
|
| Substance Misuse |
|
|
|
|
|
Alcoholics Anonymous (AA)
www.alcoholicsanonymous.org.uk
 |
A free service offering help and support to anyone trying to overcome their drink problems. |
0845 769 7555 |
Online form via website |
National |
|
FRANK
www.talktofrank.com
|
A service which provides free, confidential information and advice about drugs and information on local services. |
Helpline:
0800 77 66 00
Text line:
82111
|
Online form via website
Accessible via Bebo and Facebook
|
National |
|
The Methadone Alliance
www.m-alliance.org.uk
|
The Alliance provides advocacy, training and helpline services to those currently in drug or alcohol treatment, those who have accessed treatment in the past and those who may access treatment in the future. |
Helpline:
0845 122 8608
10am-5pm Mon-Fri |
info@m-alliance.org.uk |
National |
|
Narcotics Anonymous
www.ukna.org
|
It is a fellowship of men and women for whom drugs had become a major problem. Open to anyone with a drug problem seeking help, irrespective of age, sex, religion, race, creed or class. |
0845 373 3366
10am-6pm Mon- Fri
10am-12pm Sat-Sun |
NAHelpline@ukna.org |
National with local bases |
|
ADFAM
www.adfam.org.uk
|
Adfam is the leading national organisation working with and for families affected by drugs and alcohol. |
020 7553 7640 |
admin@adfam.org.uk |
National |
|
NORCAS
www.norcas.org.uk
|
NORCAS is the largest independent provider of services for people with drug, alcohol and gambling problems in East Anglia. We work to reduce addiction and the harm it causes to individuals, families and communities, enabling people to recover their lives positively. |
01603 767 093 |
Online form via website 'contact us' link |
East Anglia |
|
N-DAP
www.nordat.org.uk
|
The Norfolk Drug and Alcohol Action Team (DAAT) is one of 149 across the country. Drug Action Teams are strategic bodies set up under the UK Government's Strategy for England 'Tackling Drugs Together'. |
01603 677577
9am-5pm Mon-Fri |
Online form via website |
Norfolk |
|
The Matthew Project
www.matthewproject.org
|
The Matthew Project is a value driven charity based in Norfolk working in innovative ways with adults, young people and communites affected by drugs and alcohol. They provide dynamic drug education to young people helping them to understand the risks of drugs and alcohol. |
General enquiries: 01603 626 123
24hr helpline:
01603 764 754 |
support@matthewproject.org
or general enquiries: enquiry@matthewproject.org |
Norfolk |
|
Families Anonymous
www.famanon.org.uk
|
Help for families and friends concerned about those using drugs and related behavioural problems. |
0845 1200 660
1pm-4pm and 6pm-10pm weekdays
2pm-10pm weekends
|
office@famanon.org.uk |
National |
|
Cignificant
www.cignificant.co.uk
|
Cignificant, the Norfolk Stop Smoking Service is committed to delivering an effective, inclusive and accessible treatment based service to the whole of NHS Norfolk. Our aim is to support and empower every smoker who wishes to stop, to do so and to become a non-smoker for life.
|
0800 0854 113
|
Online form via website |
Norfolk |
| Back to top |
|
|
|
|
| Equality and Diversity |
|
|
|
|
|
Norfolk Mental Health Advocacy
www.ncodp.org.uk
|
Norfolk Mental Health Advocacy Service supports users of mental health services to make sure that their views and concerns are heard by others. |
01508 491 229 |
advocacy@ncodp.org.uk |
Norfolk |
|
London Lesbian & Gay Switchboard
www.llgs.org.uk/
|
Advice, information and support to lesbians, gay men and bisexual people. |
Helpline:
020 7837 7324
10am-11pm 365 days a year
General office:
020 7837 6768 |
admin@llgs.org.uk |
National |
|
Norwich and Norfolk Racial Equality Council
www.nnrec.org.uk
|
The NNREC is an independent charity in Norfolk. They work in partnership with communities, local, regional and national statutory and voluntary bodies to address issues of inequality and discrimination. |
01603 611644
9am-5pm Mon-Fri |
admin@nnrec.org.uk |
Norfolk |
| Back to top |
|
|
|
|
| Mental Health Organisations & Charities |
|
|
|
|
|
Samaritans
www.samaritans.org
|
Provides confidential and non-judgemental support, for people who are experiencing of distress or despair, including those which could lead to suicide. |
24hr helpline:
08457 90 90 90
or locally:
01603 611 311 |
jo@samaritans.org |
National and based locally in Norwich |
|
SANE-line
www.sane.org.uk
|
Out-of-hours telephone helpline and discussion forum offering practical information, crisi care and emotional support to anybody affected by mental health problems. |
Helpline:
0845 767 8000
6pm-11pm 7 days a week |
sanemail@sane.org.uk
or discussion board at:
www.sane.org.uk/db |
National |
|
FLORID
www.florid.org.uk
|
Florid is a website run by mental health service users for people who have experienced mental health difficulties. It’s a website which aims to bring together information relating to mental health in a way that is user-friendly and simple. |
020 7655 4160 |
webcoordinator@florid.org.uk |
National |
|
MIND
www.mind.org.uk
|
Mind helps people take control of their mental health by providing high quality information and advice and campaigning to promote and protect good mental health for everyone. |
Infoline:
0845 766 0763
General Enquiries:
020 8519 2122
9am-5pm Mon-Fri |
contact@mind.org.uk |
National with local bases (see below) |
|
MIND - Norwich & Central Norfolk
www.norwichmind.org.uk/
|
Norwich and Central Norfolk Mind is dedicated to supporting people with mental ill-health. Providing advice, information and support. Promoting mental wellbeing and delivering an excellent service. |
01603 432457
9am-4pm Mon-Fri |
headoffice@norwichmind.org.uk |
Norwich & Central Norfolk |
|
MIND - Great Yarmouth
www.gywmind.org.uk
|
A forward thinking community based organisation which encourages and supports mental wellbeing.
Through education we will challenge stigma and discrimination in everything we do, encouraging equal opportunities, positive thinking and embracing cultural diversity. |
01493 842129
9am-4pm Mon-Fri |
reception@gywmind.org.uk |
Great Yarmouth & Waveney |
|
RETHINK
www.rethink.org
|
Rethink, the leading national mental health membership charity, works to help everyone affected by severe mental illness recover a better quality of life. |
National advice:
0207 840 3188
10am-2pm Mon-Fri
General Enquiries
0845 456 0455
9am-5:30pm Mon-Fri |
advice@rethink.org
or general enquiries:
info@rethink.org |
National |
| Back to top |
|
|
|
|
| Getting Back to Work |
|
|
|
|
|
Living Life to The Full
www.livinglifetothefull.co.uk
|
The course has been written by a psychiatrist who has many years of experience using a Cognitive Behaviour Therapy (CBT) approach and also in helping people use these skills in everday life. During the development phase of the course, each module has been used by a wide range of health care practitioners and members of the public. |
n/a |
enquiries@livinglifetothefull.com |
National |
|
Mental Health Nurse
www.mentalhealthnurse.co.uk
|
Mental Health Nurse is an independent website providing information, guidance and resources for mental health nurses. |
n/a |
steve@mentalhealthnurse.co.uk
|
National |
|
Meridian East
www.meridian-east.org
|
Meridian East supports people who want to work but face disadvantage when it comes to entering the employment market. We help people to overcome barriers and to realise their potential in work and training. |
0300 111 1450 |
enquiries@meridian-east.org |
Norwich, Great Yarmouth, Kings Lynn and Holt |
| Back to top |
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|
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|
| Research |
|
|
|
|
|
The Royal College of Psychiatrists
www.rcpsych.ac.uk
|
The Royal College of Psychiatrists is committed to improving the understanding of psychiatry and mental health. We are at the forefront in setting and achieving the highest standards through education, training and research. We lead the way in developing excellence and promoting best practice in mental health services. |
020 7235 2351
|
Online form via website on the contact page |
National |
|
The Chartered Society of Physiotherapists
www.csp.org.uk
|
A member-led organisation governed by an elected council. We provide a wide range of member services and campaign on behalf of Physiotherapists and the Physiotherapy profession. |
020 7306 6666 |
Online form via website on 'contact us' page |
National |
|
Mental Health Research Network
www.mhrn.info
|
The Mental Health Research Network (MHRN) supports and delivers high quality clinical and social care research and provides the NHS infrastructure to support commercial and non-commercial large scale research in mental health, including clinical trials. |
020 7848 0699 |
mhrn@iop.kcl.ac.uk |
National |
|
Health Enterprise East
www.hee.org.uk
 |
Health Enterprise East is the NHS innovation hub for the East of England. We are committed to improving healthcare through supporting the development of innovative new products and services which meet the needs of the NHS. |
01480 364 925 |
enquiries@innovationseast.org.uk |
East of England |
| Back to top |
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|
|
|
| Housing |
|
|
|
|
|
Julian Housing
www.julianhousing.org
 |
Julian housing works throughout Norfolk in partnership with Supporting People, Adult Social Services, NHS & all major housing providers, to assist people with mental health problems lead an independent life in their community. |
01603 767 718
|
info@julianhousing.org |
Norfolk |
| Back to top |
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|
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|
| Local Services |
|
|
|
|
|
Norfolk County Council
www.norfolk.gov.uk
|
Norfolk County Council provides and oversees a wide range of services in your area. Please visit the website for further details. |
General enquiries: 0344 800 8020
|
information@norfolk.gov.uk |
Norfolk |
|
Suffolk County Council
www.suffolk.gov.uk
|
Suffolk County Council provides and oversees a wide range of services in your area. Please visit the website for further details. |
General Enquiries:
0845 606 6067 |
mailto:customerservice@csduk.com |
Suffolk |
|
Direct Gov
www.direct.gov.uk
|
Directgov is the UK government's digital service for people in England and Wales. It delivers information and practical advice about public services, bringing them all together in one place. You can access Directgov on the web, on your mobile or on your television. |
n/a |
Online form via website |
National |
|
Norfolk Constabulary - Police
www.norfolk.police.uk
|
We will enhance the quality of life for everyone in Norfolk by striving to continually improving people's confidence in us. Increasing the satisfaction of our customers, achieving the outcomes that matter most to them and reducing crime, anti-social behaviour and the fear of crime. Please visit the website for more details.
|
Telephone: 0845 456 4567
Emergency: 999 |
enquiries@norfolk.pnn.police.uk |
Norfolk |
| Back to top |
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|
| Other Services/Groups |
|
|
|
|
|
Voluntary Norfolk
www.voluntarynorfolk.org.uk
 |
Voluntary Norfolk is the largest voluntary sector organisation in Norfolk. We support the work of voluntary and community organisations through a range of free and paid-for services and by providing a voice for the voluntary and community sector within key partnerships in the county. |
01603 614474
8.30am-5pm Mon-Thu
8.30am-4.30pm Fri |
admin@voluntarynorfolk.org.uk |
Norfolk |
|
INTRAN
www.intran.org/cms
|
INTRAN exists to provide services to meet the communication needs of all people who do not speak English and those that are deaf or hard of hearing. |
01603 495 131 or 01603 495 132 |
intran@norfolk.gov.uk |
East Anglia |
|
Sing your heart out!
www.syho.org
|
Sing Your Heart Out is a series of singing workshops designed to get people together to enjoy themselves, and to gain the known benefits to mental health from singing. |
n/a |
Online form via website |
Norfolk |
|
Counsellors in Norfolk
|
Counselling Directory only lists qualified/registered counsellors and psychotherapists. Every member must send us copies of their qualifications and insurance cover or must be registered with a recognised professional body |
|
http://www.counselling-directory.org.uk/contact.php |
|
| Personality disorders |
|
|
|
|
| Websites |
www.personalitydisorder.org.uk
www.emergenceplus.org.uk
www.personalitydisorderkuf.org.uk
www.getselfhelp.co.uk
www.glasgowsteps.com
|
| Resources |
Baker, D. Hunter, E. Lawrence, E. and David, A. (2010) Overcoming Depersonalization of Unreality. Robinson Publishing
Beck, A. T. Freeman, A. David, D. D. and Associates Cognitive Therapy of Personality Disorders. The Guildford Press
Claiborn, J. and Pedrick, C. (2001) The Habit Change Workbook. New Harbinger Publications Inc.
Davidson, K. (2008) Cognitive Therapy for Personality Disorders. Routledge Taylor and Francis Group
Department of Health. (2000). Improving access to psychological therapies: Specifications for the commissioning-led pathfinder programme. London. DH.
Department of Health. (2003). Personality Disorder: No longer a diagnosis of exclusion: Policy implementation guidance for the development of services for people with personality disorder. London. DH.
Fennell, M. (2009) Overcoming Low Self-Esteem. Robinson Publishing
Freeman, C. (2002) Overcoming Anorexia Nervosa. Robinson Publishing
Gilbert, P. (2009) The Compassionate Mind. Constable Robinson
Gilbert, P. (2000) Overcoming Depression. Robinson Publishing
Harris, R. (2008) The Happiness Trap. Robinson Publishing
Hayes, S. C. with Smith, S. (2005) Get Out of Your Mind and Into Your Life. New Harbinger Publications Inc.
Herbert, C. and Wetmore, A. (199) Overcoming Traumatic Stress. Robinson Publishing
Institute of Mental Health 2009. Working Effectively with Personality disorder: The New KUF Framework.
Livesley, W.J. (2003). Practical management of personality disorder. New York. Guilford Press.
McKay, M. Wood, J. C. and Brantley, J. (2007) The Dialectical Behaviour Therapy Skills Workbook. New Harbinger Publications Inc.
National Institute for Mental Health in England (NIMHE) (2003b). Breaking the Cycle of Rejection. The Personality Disorder Framework.
National Institute for Mental Health in England (NIMHE) (2003a). No Longer a Diagnosis of Exclusion. The Policy Implementation Guide.
NICE No. 77 (2009a) Antisocial personality disorder. London
NICE No. 78 (2009b) Borderline personality disorder. London
Padesky, C. A. (2006). Constructing a new self. A cognitive therapy approach to personality disorders. Huntingdon Beach. USA. Centre for Cognitive Therapy.
Shepherd, G. Boardman J, Slade M (2008) Making recovery a reality. Sainsbury Centre for Mental Health
Shepherd, G. Boardman J, Burns M (2009) Implementing recovery and methodology for organisational change. Sainsbury Centre for Mental
Health
Spradlin S. E. (2003) Don’t Let Your Emotions Ruin Your Life. New Harbinger Publications Inc.
Williams M. B. and Poijula S. (2002) The PTSD Workbook. New Harbinger Publications Inc.
Williams C. (2006) Overcoming Depression and Low Mood. Oxford University Press Inc. New York
Young, J.E. and Klosco, J.S. Reinventing Your Life (1993). Plume Printing USA |