I Need Help

What should I do if I am worried about a relative or friend?

You should encourage them to go and see their GP. You could also find out about mental health problems by visiting the information pages on our website.

What if I am a carer?

If you are worried about someone who is very unwell or if they appear to be at risk to themselves or others, you should call the police or NHS Direct: 0845 46 47.

What if I am a service user?

If you are a service user of the trust please call the number on your crisis resolution card.

If you are looking for support with an emotional issue, or need to speak to someone urgently, you may find one of the following telephone numbers helpful. Most of these lines are available 24 hours.

What should I do if I am concerned about my own mental health but not a Trust service user?

You should visit your GP, they are best placed to help. You could also find out about mental health problems by visiting the information pages on this website.

Organisation	What they do	Telephone number
Parentline Plus	National charity that works for and with parents. We're here because parents are the most important people in a child's life.	0808 800 2222
Drinkline	Drinkline is a national alcohol helpline providing counselling, support, advice and information.	0800 9178282
FRANK	The campaign helpline provides information and advice about drugs and information on local services. The service can take calls in over 120 languages via a three-way call with a translator.	0800 776600
Domestic Violence Helpline	Run in partnership between Women's Aid and Refuge. To offer support, help and information to women who are experiencing, or who have experienced, domestic violence.	0808 2000 24
Childcare information services	The Childcare Information Service is the information hub of the Norfolk County Council’s Early Years and Childcare Team. We provide information to parents, providers and practitioners.	01603 222747
Social Care Issues	Relating to a child or young person.	0344 800 8014
Childline telephone	ChildLine is a counselling service for children and young people. If you are an adult and are worried about a child, please contact the Helpline. For other information please see our Frequently asked questions page on our website.	0800 1111
Connect Helpline	For anyone who is in a crisis, feeling anxious, lonely, angry or depressed or just needs someone to talk to. Callers are offered non-judgemental and empathic support and information about other services, if requested. Connect supports people in crisis, as well as providing a preventative service, by supporting people before they reach crisis point. Connect also receives funding to provide emotional support to people who are carers.	0808 800 1212 6pm-10.30pm
Drinkline	Drinkline is a national alcohol helpline providing counselling, support, advice and information.	0800 917 8282
NHS Direct	Provides advice and information about health and the NHS so that people are better able to care for themselves and their families. The service aims to provide clinical advice to support self-care and appropriate self-referral to NHS services, as well as access to more general advice and information.	0845 4647
Police	Contact telephone number for Norfolk.	0845 4564567
Samaritans	Confidential and non-judgemental emotional support whenever you need someone to talk to.	08457 90 90 90
Older People Services	For urgent help at anytime - not just office hours.	0844 800 8014
YoungMinds	YoungMinds is the UK's only national charity committed to improving the mental health and emotional wellbeing of all children and young people.	0800 018 2138
The YoungMinds Parents Helpline	A helpline for parents and adults concerned about the mental health and emotional wellbeing of children in their care.	0808 802 5544
beat (Eating Disorders Association)	Adult helpline for UK residents who wish to talk about eating disorders and obtain information about help available in their locality for themselves, their friends or their relatives.	Helpline: 0845 634 1414 Youth Helpline: 0845 634 7650 10:30am-8:30pm Mon-Fri 1pm-4pm Sat Sun closed
London Lesbian and Gay Switchboard	Advice, information, and support to lesbians, gay men and bisexual people.	020 7837 7324 10am-11pm, 365 days a year
Mind	Provides support services and comprehensive information for both those who are experiencing mental health problems and for carers.	0845 766 0163
Patients’ Advice Liaison Service (PALS)	The role of PALS is to provide information and on the spot help for patients, their families and carers and to help bring about change and improvement in our services	0800 279 7257 9am-5pm Mon-Fri
Papyrus (Hopeline UK)	Provides advice and information to parents, carers, teachers, professionals and friends of young people who are at risk of suicide.	0870 170 4000
Saneline	Saneline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems.	0845 767 8000 12pm-2am
Social Services	The Out of Hours Emergency Service.	0344 8008014